Cancellation Policy

Once an order is confirmed, it cannot be cancelled.

An order is confirmed when your UPI payment is received and the order is recorded. Please check the piece, size, personalisation and delivery address before you pay.

We do not accept cancellations, changes or refunds after confirmation — including change of mind.

If a parcel arrives damaged or the piece is clearly not what you ordered, write to harshadwcb312@gmail.com within 48 hours with your order number and photographs. That case is handled separately and does not depend on the ₹1 line.

The ₹1 on your bill is only a contribution toward delivery. It is explained in the Terms & Conditions. It is not a donation and it is not refunded separately from the order.